General Terms and Conditions

All awards will be shipped to the name and address of the enrolled participant. If you wish to transfer your awards you must contact your Marketing Coordinator for a release form.

Specific Terms and Conditions

Please allow 3 to 4 weeks for delivery of merchandise shipped directly from the manufacturer. If ordering more than one item, do not be concerned if the first shipment contains only part of your order, as the balance will follow shortly thereafter.

NOTE: In the event a style or model has been discontinued or changed by the manufacturer, we will substitute a current model guaranteed to be of equal value whenever possible. In the case where an item of equal value cannot be located, we will request that you reselect the merchandise, based on your award points or miles accumulation. If, for any reason you are not satisfied with your award, we will happily replace it as long as all original shipping cartons and packing material are returned with the item.

Goods Damaged In Shipping
Visible Damage: All shipments with visible major damage should be refused. Concealed Damage: Should you find concealed damage, please retain the merchandise and original carton with all packing. If delivered by UPS/RPS/Parcel Post, please call Award Headquarters so that pick-up & replacement of your damaged award can be arranged. ALL CLAIMS MUST BE MADE WITHIN 3 DAYS. ALL EXCHANGES MUST BE MADE WITHIN 30 DAYS FROM RECEIPT, AND MUST BE RETURNED WITH ALL PACKING MATERIAL INTACT.

Manufacturer's Warranty Information: Warranty information for those items covered by a written Manufacturer's Warranty may be obtained at no charge by writing to Award Headquarters.

Occasionally errors occur despite all efforts to proofread for accuracy. Award Headquarters reserves the right to reject a merchandise order due to typographic errors in the web site, catalog, or Program Rules.